Expect the Unexpected

March 31, 2011
Expect the Unexpected

Surprise vehicle repairs equal inconvenience and unforeseen expenses. Can you relate? Your answer is probably “yes,” but there are ways to help protect yourself and your vehicle in the future. Toyota Certified Vehicle Service Agreements (VSAs) have helped shield our customers from unexpected covered repair costs since 1996. In fact, a Toyota Certified VSA is the #1 choice¹ of Toyota Certified Used Vehicle (TCUV) owners who want protection for their vehicle that goes beyond the standard warranty. On March 1, Toyota Financial Services launched enhancements to our Certified VSAs, making them better than ever.

When you buy a Toyota Certified Used Vehicle, not only do you get a superior vehicle, you get a sense of security from its Comprehensive warranty,2 Limited Powertrain warranty3 and Roadside Assistance.4 A Toyota Certified VSA provides expanded peace of mind after your warranties expire by offering roadside assistance, travel protection benefits and coverage of eligible repair costs due to mechanical failure for up to eight years or 125,000 miles.5

Here’s what you get when the unexpected meets a Toyota Certified VSA:

  • Extended protection backed by Toyota
    All Certified VSAs are backed by Toyota, so you can be confident your service will be performed by Toyota-trained technicians with Toyota-approved parts.
  • 24/7 Roadside Assistance
    Every Certified VSA includes roadside assistance for the life of the agreement, good anywhere in the U.S. and Canada. If the unexpected occurs, we’ll get you back up and running with:6
    • Towing to the nearest Toyota dealer
    • Battery jump starts and flat-tire and lockout assistance
    • Delivery of up to three gallons of fuel
  • Substitute transportation and travel protection
    If you’re unable to drive your Toyota due to the mechanical failure of a covered component, you’ll be reimbursed for:6

    • Car rentals or other substitute transportation
    • Lodging and meals if you’re more than 150 miles from home
  • Flexible plan options and low deductibles
    Seven- and eight-year plans are available to fit various driving needs and provide coverage for up to eight years or 125,000 miles.5 Plus, with $0 and $50 deductible plans, eligible mechanical failure repairs are covered and you’ll be back on the road in no time.7
  • Convenience and transferability
    Toyota Financial Services (TFS) works with the dealer, so there are no claims to submit. Plus, plan transferability could help maximize vehicle resale value.8

For more information, visit toyotacertified.com or toyotafinancial.com.


¹Based on CY10 Toyota Certified VSA sales data.

2Whichever comes first from date of Toyota Certified Used Vehicle purchase. The Comprehensive Warranty covers any repair or replacement of components which fail under normal use due to defect in materials or workmanship.(Program not available in Puerto Rico and Hawaii.)

3Whichever comes first from original date of first use when sold as new. See your Toyota Certified Used Vehicles dealer for warranty details. Program not available in Puerto Rico and Hawaii. For AL, FL, GA, NC & SC, warranty coverage differs in the following ways: 7-year or 100,000-mile Toyota Certified Limited Powertrain Warranty coverage begins on January 1st of the vehicle’s model year and zero (0) odometer miles and expires at the earlier of seven years or 100,000 odometer miles.

4From date of Toyota Certified Used Vehicle purchase. Covers most services, including flat tires, lockout service, jump starts, fuel delivery and towing for mechanical breakdown or collision recovery to the nearest Toyota dealership. Services provided exclude any parts required. Coverage not available in Mexico. See Certified Warranty Supplement for warranty details.

5Coverage is effective as of vehicle’s date of first use as a new vehicle and expires upon plan’s year or mileage limit, whichever comes first. See plans for details on coverage, exclusions and limitations. Plans cover mechanical failure of eligible components.

6See individual agreement for details on services provided and reimbursement limits.

7Deductibles apply to each eligible repair visit.

8Nominal fee required.

Toyota Financial Services is a service mark of Toyota Motor Insurance Services, Inc.

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